Privacy Policy
Last updated: 29 May 2026
Introduction
beige-ferret ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or book our travel experiences.
Information We Collect
Information You Provide
When you book a tour or contact us, we collect:
- Name and contact details (email address)
- Booking preferences and special requirements
- Any additional information you choose to share with us
Information Automatically Collected
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on our site
- Referring website addresses
How We Use Your Information
We use your personal data to:
- Process and confirm your tour bookings
- Communicate with you about your booking
- Respond to your enquiries and requests
- Improve our website and services
- Send you information about our tours (only if you've opted in)
- Comply with legal obligations
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract performance: Processing necessary to fulfill our service obligations to you
- Legitimate interests: Operating and improving our business while respecting your privacy
- Consent: Where you have given explicit permission for specific uses
- Legal obligation: Where required by law
Data Sharing and Disclosure
We do not sell, trade, or rent your personal data to third parties. We may share your information with:
- Tour guides and partners necessary to deliver your booked experience
- Service providers who assist with our operations (email, payment processing)
- Legal authorities when required by law
All third parties are required to maintain the confidentiality and security of your data.
Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Booking information is typically retained for seven years for accounting and legal purposes. Marketing consent data is retained until you withdraw consent.
Your Rights
Under UK data protection law, you have the right to:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data in certain circumstances
- Restriction: Limit how we process your data
- Portability: Receive your data in a structured format
- Object: Object to processing based on legitimate interests
- Withdraw consent: Where processing is based on consent
To exercise any of these rights, contact us at [email protected].
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookies Policy.
Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
International Transfers
We operate in the United Kingdom and store data within the UK and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place.
Changes to This Policy
We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
beige-ferret
27 Princess Victoria Street
Clifton, Bristol BS8 4BX
United Kingdom
Email: [email protected]
Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk